1. Shipping Destinations
We offer worldwide shipping to a wide range of countries. If your location is not available at checkout, please contact our support team for assistance.
2. Processing Time
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Orders are processed within 1-3 business days (excluding weekends and holidays).
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Orders placed after 8:0PM will be processed the next business day.
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During peak seasons or high-demand periods, processing may take up to 5 business days.
3. Shipping Methods & Delivery Time
We offer multiple shipping options, including:
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Standard Shipping – Estimated delivery: 5-7 business days
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Express Shipping – Estimated delivery: 3-5 business days
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International Shipping – Estimated delivery: 15-20 business days
Delivery times vary based on location, customs processing, and carrier delays.
4. Shipping Costs
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Shipping charges are calculated at checkout based on weight, destination, and shipping method.
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Free Shipping is available on orders above $500 (for select regions).
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order through “zarazaina.com”
6. Customs, Duties & Taxes
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International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
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zarazaina.com is not responsible for delays due to customs processing.
7. Shipping Issues & Delays
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If your order is delayed beyond the estimated delivery date, please contact us at support@zarazaina.com.
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We are not responsible for shipping delays caused by weather, carrier issues, or incorrect addresses provided at checkout.
8. Lost or Stolen Packages
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If tracking shows your package as delivered but you haven’t received it, please check with neighbors or local carriers.
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For lost or stolen packages, contact us immediately so we can assist in resolving the issue.
9. Returns Due to Failed Delivery
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If a package is returned due to an incorrect address or failure to collect, customers may be responsible for reshipping fees.
For any questions regarding shipping, feel free to reach out to our support team at support@zarazaina.com